Return Policy
At Claire and Shane, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only initiate a return after you have physically received the item.
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Return shipping costs are fully the responsibility of the customer, including international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on items is allowed, but wearing them is not permitted.
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Returning products that were deliberately ordered in multiple sizes with the intention of returning some is not allowed.
Return Process
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Initiate your return by emailing support@claireandshane.com within 30 days of receiving the item.
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You will receive from us the return address of our supplier.
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You send the item back at your own expense, including any customs or shipping fees.
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We always recommend using a shipping method with track & trace.
Refund
After receiving the item at the return address and approval of the product’s condition, the purchase amount will be refunded within 30 days via the original payment method.
Liability
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We are not responsible for lost packages if tracking indicates that the item was delivered to the address provided by the customer.
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If an incorrect address was provided, it is the responsibility of the customer.
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Errors in the address must be reported within 24 hours of ordering.
Contact
For questions regarding returns, please contact us at support@claireandshane.com.